attendance support

Want to improve attendance and reduce persistent absence?

We can help...

kay burford

Kay Burford Team Leader

For schools

Attendance Support Team

It is essential that all children and young people registered for education at school, attend regularly and on time and that they access all of the opportunities that education offers.

Children and young people who do not attend school regularly are at risk from a whole range of factors that may lead to poor outcomes, including low attainment and social exclusion. The link between irregular/non-school attendance and poor academic achievement and limited or impoverished life outcomes has been well established.

Children and young people come from diverse backgrounds and a range of life experiences. Most attend school regularly and on time, and leave school well equipped for further education and employment, able to contribute significantly to society.

However, where help is needed, the Attendance Support Team (AST) will work with schools to improve attendance and reduce persistent absence.

What we offer

We have the Local Authority delegated responsibility to manage all legal interventions relating to school attendance which includes issuing all Penalty Notices. In addition we collect data as required by OFSTED on children who are out of school, missing education or subject to a modified timetable. The Child Employment Officer also sits within the team although this intervention is statutory.

AST offer a Traded Education Welfare Officer to support schools & academies with their attendance systems and processes to improve school attendance, and reduce persistent absence.  

We can also provide sample policies to schools for attendance and Children Not Receiving Education (CNRE), Children Missing Education (CME), Children Out Of School (COOS) and Modified Timetables (MTT). 

Why choose us?

We provide:

  • extensive, expert knowledge of all related school attendance legislation and statutory guidance to underpin any advice offered to schools, we interpret this legislation and can provide concise summary reports
  • vast experience of dealing with a variety of cases when the presenting concern is a child not attending school regularly, this is often a symptom of underlying complex issues
  • guidance on the appropriate interventions for individuals or their families and support on the referral route to ensure the support is accessed
  • guidance and support on action planning and preparing data for inspections
  • training and action learning workshops so that schools can access all legal interventions to encourage the highest level of school attendance achievable and the most appropriate strategies for reducing persistent absence.


Charges are dependent on the level of support required – quotations can be provided on request.

Get a quote

Customer feedback

"As I was completely new to involvement in monitoring attendance, your support has been invaluable. I have attended the training courses for new Attendance Officers and been to several of the more informal meetings and they have all been really useful, but without your regular visits to Southall I wouldn’t have had the confidence to carry out the necessary procedures. Everyone that I have dealt with in the Attendance Support Team is very knowledgeable and I have found it reassuring that they are only a phone call away."

Customer feedback

"You have been immensely helpful to us – always supportive and very practical, including house visits. You are professional and friendly, clearly having the welfare and education of our students as a priority. Wouldn’t want to be without you."

Customer feedback

"You have provided us with a very clear way of working which has certainly helped us to tighten up our procedures. Today we met to review our attendance action plan and this was useful in updating the new procedures we have introduced and to clarify the terms and vocabulary used in the action plan."


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