You are here: Home | ICT Support Services

ICT Support Services

ICT header of images

Kirsty King

Kirsty King

ICT Support Services

My team provides full ICT support and services to over 90 schools, Telford & Wrekin Council, parish councils and the voluntary sector. It is a non-profit making support service working in partnership with its customers to provide reliable, efficient and value for money ICT.

We take the worry away from ICT…..

All systems and management is done within our data centres so there is very little or no need to have any equipment at your organisations site.

  • We offer a flexible, secure and reliable service to deliver your ICT support requirements.
  • Access to your resources anytime, anywhere and on any device.
  • We provide options to share resources between organisations.
  • We provide easy access and functionality to IT through our Self Service Portal. 

Why choose us?

Our ICT Managed Service currently supports 30,000 customers and since 2012 we have continued to grow outside of Telford and Wrekin.

ICT awards logos

  • We understand the challenges you have and we work in partnership with you to ensure ICT enables your organisation.
  • We have pushed the boundaries of technology and we pride ourselves in working with the right partners and suppliers to drive and deliver the best and cost effective solutions for your business based on your visions.
  • We can help you shape your ICT strategy to maximise the value of your current equipment, and to enhance your organisation with appropriate technological innovations.
  • Our services are fully customisable for software and branding with flexible design, implementation and support.
  • We are able to provide bespoke ICT training that can be tailored to your specific requirements to suit all technical abilities.
  • We were in the top 10 for best use of Cloud by the UK IT Industry 2013, and a BETT Awards Finalist 2015 and 2018


Charges are based on your business size and dependent on the level of support required - quotations can be provided on request.

Get a quote

Customer feedback

"The Telford and Wrekin Managed Service has gone from strength to strength, leading the way in ICT use within education. They have truly delivered a unique and cost effective managed service. For Schools and Academies the bottom line is always ‘will the technology positively impact on teaching and learning’. They have delivered a managed service combining Cloud, SharePoint and other leading software that has definitely had a positive impact. Students at the Academy have greater access to learning. Teachers have powerful teaching aids through SharePoint, Impero, Planet Estream, We present to name but a few."

Adrian Homes – Phoenix Academy.

Customer feedback

"As an authority Telford and Wrekin are very forward thinking. They provide schools with advice on cutting edge hardware which supports learners in all areas of their development. They offer fantastic support packages and frequently go the extra mile for schools - offering bespoke support and advice. I have been very impressed with the service they provide! Thanks again to the whole team."

Jo Weichlbauer – Head Teacher – Ladygrove Primary.