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ICT Support Services

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Access anywhere, anytime, collaborate using the devices you choose

IT that’s more complex infrastructure to manage

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Kirsty King

Kirsty King Manager

For schools

ICT Support Services

My team provides full ICT support and services to over 90 schools, Telford & Wrekin Council, Parish and Town Councils, the Voluntary Sector and Small Businesses; working in partnership to provide reliable, efficient and value for money ICT.

We take the worry away from ICT…

All systems and management is done within our data centres so there is very little or no need to have any equipment at your organisations site.

  • We offer a flexible, secure and reliable service to deliver your ICT support requirements.
  • Access to your resources anytime, anywhere and on any device.
  • Options to share resources between organisations.
  • Easy access and functionality to your ICT service through our Self Service Portal. 

Why choose us?

Our ICT Managed Service currently supports 30,000 customers and since 2012 we have continued to grow outside of Telford and Wrekin.

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  • We understand the challenges you have and we work in partnership with you to ensure ICT is an enabler for your organisation.
  • We push the boundaries of technology and pride ourselves in working with the right partners and suppliers to drive and deliver the best and cost effective solutions for your business based on your visions.
  • We can help you shape your ICT strategy to maximise the value of your current equipment, and to enhance your organisation with appropriate technological innovations
  • Our services are fully customisable for software and branding with flexible design, implementation and support.
  • We were in the top 10 for best use of Cloud by the UK IT Industry 2013, and a BETT Awards Finalist 2015.


Charges are based on your business size and dependent on the level of support required - quotations can be provided on request.

Get a quote
Customer feedback

"The IT changes that have been introduced has been a massive change to our infrastructure and the prospect was somewhat daunting to us initially. However, the team has lived up to its word and delivered in all areas. The transition has been very smooth indeed on the whole. The response time from the team has been very impressive. Nothing is ever too much of a problem for your team, the customer service received to date has been excellent! We are delighted to have come across your services and thank everyone involved with the process from the start to present day.."

Customer feedback

"As an authority Telford and Wrekin are very forward thinking. They provide schools with advice on cutting edge hardware which supports learners in all areas of their development. They offer fantastic support packages and frequently go the extra mile for schools - offering bespoke support and advice. I have been very impressed with the service they provide! Thanks again to the whole team."

Jo Weichlbauer, Head Teacher at Ladygrove Primary School.

Customer feedback

"The quality of service offered by Telford and Wrekin ICT team has been highly impressive. Every aspect of the service has been beyond reproach, with a team who takes a great pride in providing a first class service and a sense of assurance in a wide variety of contexts. The team has a vast array of knowledge and skills providing interesting and unique curriculum developments, endeavouring to support schools with cost effective procurement deals and product based training, whilst responding efficiently to technical issues. The service has retained its consistent high standards over a significant period of time, making a noticeable impact on the quality of our ICT provision by working closely with the school to transform the teaching and learning in the classrooms."

Claire Lamb, Head Teacher at Redhill Primary School.

Customer feedback

"Due to the implementation of the new curriculum the emphasis on well taught and well supported ICT has never been more paramount. Since seeking support from T&WC for our ICT within school and also for staff access at home we have noticed significant changes that will have a profound effect on the school. The school has welcomed new technology at an affordable price which is of great benefit to children and staff as well as an extremely experienced support team who are always on hand to deal with any issues and train on new and upcoming ideas, introducing a wealth of new resources to our school, full of enthusiasm and creativity."


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